Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• A book with obvious signs of use
• Any item not in its original condition, is damaged for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at –

cs@theartistinthegalleryhall.com

and send your item to –

12a The Quadrangle, Herne Hill, London SE24 9QR, UK.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to –

12a The Quadrangle, Herne Hill, London SE24 9QR, UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at cs@theartistinthegalleryhall.com for questions related to refunds and returns.

30 Day Money Back Guarantee & Refund Policy

At theartistinthegallery.com, I want to ensure that you are 100% happy with your purchase.

• If you have technical or sales queries, do not hesitate to contact us.
• If after you attempted to resolve issues with customer services and feel the product(s) you purchased does/do not the best fit your requirements, I wouldld like to make things right.

The gallery’s refund policy offers a full refund within 30 days of your date of purchase. I’d love to know what went wrong and where services can be improved, so please include details about the reason for your refund request if you reach out to me directly.

theartistinthegallery.com and the payment system submit the refund immediately and make every attempt to process it as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.

Requesting a Refund

To request a refund:

1. Go to WooCommerce.com > Account > Orders
2. Select the order number of the product you want to refund.
3. Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund. 
   1. Note: If you do not see the ellipsis icon, it means the 30-day period has passed.
4. Click the link to Request a refund. A Refund Request Form displays.
5. Select a refund reason from the drop-down menu and add details about your reason for the refund request.
6. Select Request Refund.

An automated response confirming receipt is sent to the email address associated with your account. Once I’ve had a chance to review the request, I’ll be in touch about the refund process.